Frequently asked questions
What are my options
Our address is confidential, so if you need to come to the shelter, you will be given the address only by phone, after you have spoken to the counsellor on our 24-Hour Telephone Support Line. The counsellor will help you prepare a safe plan for coming and help you work out the transportation.
For safekeeping, you should bring your personal documents with you (yours and those of your children). These documents may also be of use during your stay at the shelter:
- Birth certificate
- Medicare card
- Visa or immigration papers
- Bank statements
- Legal custody papers
- Lease or mortgage
- Medication prescriptions
- Marriage certificate
- Social insurance card
- Bank card and/or visa or other credit cards
As well, you will need your:
- Personal telephone numbers
- Personal agenda
- Some clothing as well as any other personal items
Your children will need their own clothing, personal items and school books.
Should you not have time to pack or if you forget something, we can provide you with basic supplies. You can return to get your belongings with the help of the police soon after you are settled in the shelter.
Yes. Auberge Shalom welcomes women from all nationalities and religions. Our Centre respects and follows the Jewish laws of “kashrut” (food preparation) and its festivals so that Jewish women in need can benefit from our services. However, all our clientele can feel comfortable practicing their own religion.
Your children will be in a safe, nurturing environment where a worker can help them process their feelings. They will learn about healthy relationships and most importantly, that the abuse was not their fault.
Can my children go to school?
We want you and your children to be safe and we do not want you to lose access to them. Until legal decisions have been made, both parents have rights to the children. We will assess together whether or not your children should continue going to school and continue attending their activities. We will also assess if they need a break to adjust to the changes in their lives.
While many children keep their regular routine, it may not be advisable for others. In situations where safety may be compromised, we can communicate with the school to get homework. At times, the best option may be to temporarily change schools. These are difficult decisions however, our staff will support you throughout this time and you will ultimately make your own decisions on how to proceed.
Yes, you can be accused of kidnapping, but you have the right to protect yourself and your children. Most mothers bring their children to a shelter without a problem.
When the police investigate alleged kidnapping, they need to verify that the children are safe. However, both parents have equal rights so the police cannot take the children away from you.
Leaving the Province/Country?
A parent does not have the right to remove children from their province or country of residence without the other parent’s permission. Seek legal advice before making this decision.
Each situation is different however, the average stay at the shelter is between 6-8 weeks. Your counsellor will help you develop a plan upon leaving the shelter. You can choose to leave at anytime should you change your mind.